Affiliated Organizations and Individuals
This website was created by:
Institute for Healthcare Improvement. Since its founding in 1991, the IHI has been committed to helping grow and sustain a movement that is unifying our industry around the cause of improving health care for all. Our work for the past twelve years has focused on building the will and capacity for change in an industry in desperate need of innovation and redesign. Using this foundation, the IHI facilitates rich collaborative improvement work, identifying and spreading best practices, and achieving breakthrough results around the country and the globe. This work promotes and supports health care innovation, and ultimately seeks total system redesign. The IHI is recognized as a leader in creating change and driving health care improvement, nationally and internationally.
In partnership with the following individuals and organizations:
Doriane C. Miller, M.D.
National Program Director
New Health Partnerships
Section Head of General Internal Medicine, Rush University
Associate Division Chief, General Internal Medicine
Stroger Hospital of Cook County
Dr. Miller is the national program director of New Health Partnerships, a demonstration project funded by The Robert Wood Johnson Foundation and the California Health Care Foundation on collaborative self-management support. She has held this position since November 2002. She joined Rush Medical College and Stroger Hospital of Cook County in March of 2005, as Associate Division Chief for General Internal Medicine. Dr. Miller is also a faculty member of the Institute for Health Care Improvement. Prior to coming to Rush/Stroger, she served two years as the Senior Director for Quality and Clinical Research of the Health Research and Educational Trust of the American Hospital Association where she focused on quality and patient safety demonstration projects. Dr. Miller also worked for five years as a program vice-president at The Robert Wood Johnson Foundation where she was responsible for strategic planning and program design in the clinical quality improvement area. Programs developed under her direction include demonstration projects designed to help improve the quality of care for people with chronic health conditions such as asthma, diabetes and depression. Dr. Miller also brings 20 years of experience as a community-based primary care provider who has worked with underserved, minority populations with a special interest in behavioral health. She served as medical director of the Maxine Hall Health Center of the San Francisco Department of Health, while also serving as Assistant Clinical Professor of Medicine in the Department of Medicine at San Francisco General Hospital, University of California, San Francisco.
Dr. Miller received her medical degree from the University of Chicago. She completed a Primary Care Internal Medicine Residency and a Clinical Epidemiology Fellowship at the University of California, San Francisco.
Institute for Family-Centered Care. The Institute for Family-Centered Care (IFCC), a non-profit organization founded in 1992, takes pride in providing essential leadership to advance the understanding and practice of patient- and family-centered care. By promoting collaborative, empowering relationships among patients, families, and health care professionals, the Institute facilitates patient- and family-centered change in all settings where individuals and families receive care and support.
The Institute serves as a central resource for policy makers, administrators, program planners, clinicians, educators, facility design professionals, and patient and family leaders. IFCC promotes change and enhances the quality of health and other human services through consultation, training, and technical assistance; materials development and information dissemination; and research and public policy initiatives.
We at the Institute envision a profound change in the way health care is provided to individuals and their families. In every encounter, health and human service professionals will seek to build on the strengths of patients and families, enhancing their confidence and competence. The health care delivery system will recognize and encourage patient and family strengths, choice, and independence.
Institute for Healthcare Communication. The Institute for Healthcare Communication (IHC), established in 1987, is a non-profit foundation dedicated to enhancing the quality of healthcare by improving communication between clinicians and patients. The IHC pursues its mission through education, research, and advocacy. Development and implementation of workshops in clinician-patient communication are major activities of the Institute. The Institute’s programs are interactive and experiential, featuring videotapes, simulations, and case studies. Since 1987, the IHC has supported the delivery of more than 9,000 workshops reaching 100,000 physicians and healthcare professionals in the United States and Canada. The IHC has more than 900 trained faculty members and has worked with more than 200 program partners to offer Institute programs to clinicians in every specialty and type of practice. Partners include leading medical schools, specialty societies, government agencies, quality improvement organizations, non-profit foundations, medical groups, hospitals, malpractice insurance companies, and managed care organizations. The IHC is nationally accredited for continuing medical education and continuing nursing education by three major accreditation agencies. The staff of the IHC also conducts research on pertinent topics and conducts outcome studies in partnership with other organizations.
MacColl Institute for Healthcare Innovation. The mission of the MacColl Institute for Healthcare Innovation is to bridge the worlds of research and clinical care, both nationally and within the Group Health Cooperative based in Seattle, WA. Named for a Group Health founder and pioneering physician, W.A. MacColl, MD, the Institute was created in 1992. Its goal is to develop, evaluate, and disseminate innovations in healthcare delivery.
Since the mid-1990s, the Institute has focused on research and quality improvement efforts to improve the quality of care for the chronically ill, with the goal of bridging the gap between patients’ needs for comprehensive chronic care and health care delivery systems originally designed to treat acute illness. Recent work focuses on regional collaborations between health care systems, local government and, in some cases, purchasers to work together to improve the delivery of care to the chronically ill, and assisting the small medical practice in implementing the principles of the Chronic Care Model developed by the MacColl Institute. In addition, the Institute has an ongoing interest in studying the organizational factors related to the delivery of cancer care in health systems, and applying new improved models of primary care for older adults.
The Institute is the national program office for The Robert Wood Johnson Foundation’s program on Improving Chronic Illness Care. More information can be found at www.improvingchroniccare.org. Group Health provides core funding for the Institute.